GENERAL:

1. By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance selling contract presented to you.

2. Buyers are subject to the provisions of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: November 27, 2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping costs, which are the cost of shipping the product, will be paid by the buyers.

4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, provided that the legal period does not exceed 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be returned complete and in accordance with the specifications specified in the order, and accompanied by any documents such as the warranty certificate and user manual. Following delivery of the products by the Seller, the Buyer will conduct the necessary inspections and, due to the products being food products, will notify the Seller in writing within one (1) day of any defects or faults detected. Following the receipt of the defect notification by the Seller, the defect will be rectified as agreed upon between the parties. The period stipulated in this clause is statute of limitations, and any notifications made after this period have expired will be disregarded by the Seller.

5. If the product ordered by the Buyer becomes irreversibly impossible to deliver due to the Seller's fault, the Seller will notify the Buyer and may offer to replace the product with another product. If the Buyer declines this offer, the purchase price will be paid to the Buyer within the agreed-upon period.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer fails to pay the price of the purchased product or cancels it in their bank records, the Seller's obligation to deliver the product is terminated.

PURCHASES MADE WITH UNAUTHORIZED CREDIT CARD USE:

If the BUYER and the credit card holder used during the order are not the same person, or if a security breach is detected regarding the credit card used for the order before the product is delivered to the BUYER, the SELLER may cancel and/or suspend the shipment of the product.

The SELLER is not responsible for theft, unauthorized use, or unauthorized use of the credit card used to pay for the contracted product. In the event of any of these reasons, any notifications received by the Seller after the shipment of the specified product has begun and/or after the products have been delivered will be ignored by the Seller. If the legal authorities request the cancellation of the product sale, the Seller may claim compensation for any damages incurred.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

If force majeure events beyond the Seller's control occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request the order to be canceled, the product to be replaced with a similar product, or a postponement of delivery until the obstacle is resolved. If the Buyer cancels the order, if the payment was made by cash, the payment will be paid in cash within 14 days of the cancellation. If the Buyer cancels by credit card, the product fee will be refunded to the bank within 14 days of the cancellation. However, the bank may transfer the payment to the Buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

Following delivery of the products by the Seller, the Buyer will conduct the necessary inspections and, due to the fact that the products are food products, will notify the Seller in writing within one (1) day of any defects or faults detected. Following the receipt of the defect notification by the Seller, the defect will be remedied in a manner agreed upon between the parties. The period stipulated in this article is statute-barred, and any notifications made after this period will not be considered by the Seller.

RIGHT OF WITHDRAWAL:

The Buyer may exercise their right of withdrawal by sending written notice to the Seller's email address specified above, before the shipment of the products begins. If the products have already begun shipping, the withdrawal will not be valid.

CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY NAME/TITLE: ORGANUCA GIDA A.Ş.

TAX NO: SİNCAN V.D. 6450795500

ADDRESS: YDA Center, Kızılırmak, Dumlupınar Blvd. No: 9A, Interior Door No: 158, 06510 Çankaya/Ankara

EMAIL: [email protected]

TEL: +90 (533) 566 06 02

FAX: **************

DURATION OF RIGHT OF WITHDRAWAL:

The buyer may exercise the right of withdrawal before the product shipment begins. Once the product shipment has begun, the buyer will not be able to exercise the right of withdrawal. The right to withdraw from the contract is a declaration of will and will become effective only if written notice is sent to the seller via the email address provided above. The declaration of will of withdrawal isUpon receipt by the Seller, and upon acceptance, the price of the purchased product will be paid to the Buyer within 14 days.

The costs arising from exercising the right of withdrawal are the responsibility of the BUYER.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The Buyer may exercise the right of withdrawal by contacting the Seller via the email address provided by the Seller in this agreement and the Distance Selling Agreement.

The Buyer is obligated to provide evidence and provide the reasons for withdrawal in the email.

If the Buyer is a company and/or institution, a return invoice must be issued and sent as an attachment to the email.

The withdrawal declaration is a declaration of intent and is valid only if the products are sent before shipping has begun, as they are food products. If shipping has already begun, the withdrawal declaration is not valid.

Following receipt by the Seller, and upon acceptance, the price of the purchased product will be paid to the Buyer within 14 days.

DEFAULT AND LEGAL CONSEQUENCES

The BUYER acknowledges, declares, and undertakes that, if payment is made by credit card and the BUYER goes into default, they will pay interest and be liable to the bank in accordance with the credit card agreement between them and the cardholder bank. In such a case, the relevant bank may take legal action and claim any costs and attorney fees from the BUYER. Under all circumstances, if the BUYER defaults on a debt, the BUYER agrees to pay any losses and damages incurred by the SELLER due to the delayed payment of the debt.

PAYMENT AND DELIVERY

You can make payments via bank transfer or EFT (Electronic Funds Transfer) to any of our Halkbank accounts (TL) at TR16 0001 2009 4010 0010 2618 69.

You can use your credit cards through our website to make single online payments or take advantage of online installment options for all credit cards. For online payments, your credit card will be charged at the end of your order.